I am a recent BBA graduate in Computer Information Systems from Texas State University with a 3.31 GPA. I’m currently pursuing a full-time position in Data Analytics or IT. With hands-on experience in Python, SQL, and AI automation, I specialize in developing Python-based solutions to enhance operational efficiency through automation and generative AI. I’m also advancing my skills through UT’s online Data Analysis and Visualization boot camp, focusing on Python, Excel, SQL, Tableau, and more.
Currently, I’m a Customer Support Associate at Starlink, where I resolve 100+ technical inquiries daily and manage high call volumes while utilizing advanced troubleshooting techniques. Prior to this, I worked as a Client Solutions Specialist at ITAC, where I resolved over 500 IT support tickets with a 95% first-call resolution rate and collaborated with cross-functional teams to troubleshoot network issues.
I am passionate about process automation and developing AI-driven solutions. My portfolio includes Python projects ranging from automated invoice generation to data analysis pipelines. When I’m not coding, I enjoy playing guitar and bass, hitting the gym, and spending time with my dog.
Personal Portfolio Website: GitHub Repository
VBA Scripting in Excel: GitHub Repository
Python Automation for Basic Data Analysis: GitHub Repository
Pandas Data Analysis with Jupyter Notebook: GitHub Repository
Download my resume here.
Phone: (210) 787-0346
Email: zhooks558@gmail.com
LinkedIn: LinkedIn Profile
Portfolio: zachthooks.com